Shipping policy
Our processing times
- Our orders are processed within 1-2 business days.
- During seasonal times like Eid Al Adha/Eid Al Fitr, Black Friday and Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.
Shipping times
- Orders shipping within the UAE will arrive within 3-5 business days.
Shipping costs
- Orders shipping to an address inside the UAE have a flat rate of 20Dhs
Local pickup
- We currently DON'T offer pickup at our retail store. Coming soon!
Returns, exchanges, cancellations
- Full refunds and exchanges are offered for regular priced merchandise within 7 days after tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase.
Return conditions & Non-returnable items
- Items must be unused, unworn, unwashed, undamaged, and in original packaging with all original tags attached.
- For hygiene and safety reasons, opened fragrances/perfumes or items with broken seals are not returnable or exchangeable unless defective or incorrect.
- A valid proof of purchase is required.
Damaged and/or incorrect items
- Report issues within 48 hours of delivery confirmation.
- Take clear photos of the item(s) and packaging and contact us via our Contact Page.
- If verified, we will provide a solution (replacement, store credit, or refund) at our discretion and in accordance with applicable law.
Delays and Lost Shipments
- If your order does not arrive by the estimated due date, please wait 48 hours before contacting us through our Contact Page. We will do our best to locate the package and extend your timeframe for refunds and exchanges.
- Should your order arrive damaged, please contact us via our Contact Page. We will rectify the situation. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.
- Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.